Frequently Asked Questions

Take a look at the following questions. We bring to you some of the common queries that we receive from the esteemed clients.

Account Related Queries

We provide you with a limited postal charge. However, if you think you would need a higher value, then opt for ‘Special Delivery’. This option is always going to protect your device with the best safety coverage.

As soon as we receive the box containing your phone, your payment will be processed. We take every measure to ensure that the payment is made on the same day.

As soon as your device arrives at our centre, we would inform you via email or SMS. Further update would be conveyed to your registered mobile number and email number as the stage would progress.

Selling Related Queries

Yes you can cancel your request for sell anytime but prior to you receive the box. For further information, get in touch with the customer care at 07456425733 or mail at phonetrading1@hotmail.com

Since we keep on updating our website with the recent models, therefore, you might not get the model. In that case, contact us or write to us at phonetrading1@hotmail.com

Yes. Definitely!
But, you have to order them separately. We would be sending you two trade-in packets in which you have to send us your phone to the mentioned address.

Our value promise takes into account transparency and easy maintenance of account. Hence, you will be paid the amount that was displayed at the time when you were selling your phone.

Activation & Deactivation Related Queries

Yes. We recommend you to remove account from the cloud. The reason is that we do not want that your information or personal files are breached.

Removing is easy and won’t affect any of your applications either on iOS platform or Samsung Android platform. If you are finding it difficulty in removing, get in touch with us. We will be assisting you in the process.

Payment Related Queries

We keep in mind the interest of different clients and hence, give them the opportunity to opt for the payment mode as per their convenience. You can opt for account transfer or cheque. But provide us with the correct information of the account.

Yes you can but only until the time the payment has not been processed. Call us at 07456425733 for more details and information.

You need not to pay anything. We send you a trade-in box that has all the possible charges attached. In case, you think your phone is precious and needs extra safety, you can add that on your own. That is not payable by us.

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